Shanil Technologies Private Limited (“Shanil”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit www.shanil.ai or use our websites, applications, digital marketing services, AI tools, lead-management tools, and related services.

1. Information We Collect

Information you provide directly

We may collect information you submit through our website, forms, calls, emails, or services, including:

• Name, business name, email address, phone number, and location.
• Business information, service requirements, and project details.
• Login credentials and account information where applicable.
• Messages, feedback, support requests, and communications with us.
• Billing, payment, invoice, and transaction-related information.

Information collected automatically

When you use our website or services, we may automatically collect:

• IP address, browser type, device information, operating system, and language preferences.
• Pages visited, time spent on pages, clicks, referral source, and website interactions.
• Cookies, analytics identifiers, and similar technologies.

2. How We Use Your Information

We may use collected information to:

• Provide, operate, maintain, and improve our services.
• Respond to enquiries, support tickets, and service communications.
• Prepare proposals, quotations, invoices, contracts, and project deliverables.
• Manage client accounts, websites, campaigns, dashboards, and digital tools.
• Send service updates, marketing communications, offers, and relevant business information where permitted.
• Improve security, prevent fraud, and comply with legal obligations.

3. Cookies and Analytics

We may use cookies and similar technologies to make our website work, remember preferences, analyse traffic, and improve marketing performance. You may control cookies through your browser settings. Disabling cookies may affect certain website features.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Trusted service providers for hosting, analytics, payment, communication, advertising, or technical services.
• Advertising and marketing platforms when you ask us to manage campaigns or connect accounts.
• Professional advisers, auditors, legal authorities, or government bodies where required by law.
• A buyer, investor, or successor organisation in connection with a merger, acquisition, restructuring, or sale of assets.

5. Client Data and Third-Party Platforms

If Shanil manages your website, advertising account, social media account, CRM, AI agent, analytics, or other connected platform, we may process information on your behalf. You remain responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to provide such data to us.

6. Data Security

We use reasonable administrative, technical, and organisational measures to protect information from unauthorised access, misuse, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and business information only for as long as necessary to provide services, meet legal and accounting requirements, resolve disputes, enforce agreements, and maintain legitimate business records.

8. Your Rights and Choices

Depending on applicable law, you may request to:

• Access, correct, update, or delete your personal information.
• Withdraw consent for certain communications or data processing.
• Opt out of promotional emails by using the unsubscribe option or contacting us.
• Ask questions about how we process your information.

9. Third-Party Links

Our website and services may contain links to third-party websites, platforms, plugins, or services. Shanil is not responsible for the privacy practices, content, or security of third-party services.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the revised policy.